Refund & Return Policy – OPTIMARKET

Effective Date: April 24, 2025

Your satisfaction is important to us. Our return and refund policy ensures you have a fair and transparent process.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and returned with original packaging.
• Perishable or hygiene-related items may not be eligible.

2. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 5–10 business days.

3. Non-Returnable Items

• Gift cards, downloadable products, and certain personal care items are non-returnable.

4. Exchanges

• We only replace items if they are defective or damaged upon delivery.

5. How to Request a Return

• Contact us at optimart@gmail.com with your order ID, reason for return, and photo proof (if applicable).
• Our team will guide you through the return process.